Bank America Sucks Beyond Comprehension

Background:  Bank America talked me into an exotic mortgage way back when.  Rather than getting a thirty year mortgage, they talked me into doing half thirty year and half HELOC.  Because they talked me into that structure, they now refuse to refinance it.  They con me into a bad structure, now they won't let me out of it.  But that is not even the catalyst for me coming out of hibernation and writing today.

I called Bank America with a customer service issue today and, after thirty or so minutes of cursing at an automated computer voice and relentlessly pushing zero on my keypad, I finally reached a typically unhelpful person.  No surprises to anyone thus far, I am sure.

Here is how my call went with  Luana Bitchface:

"Please be aware that I am recording the call for quality assurance."

"I am aware.  So you are aware, I too am recording this call too in order to assure quality."

(Angrily)  "If I you are recording the call, then there is no way to proceed."  

"Let me get this straight.  It is Bank of America's policy that they can record their customers, but their customers cannot record their "service agents."

"That is correct."

"Hey Luana, you stupid whore...in what way do you think that is fair?"

"I do not make the rules, I just follow them."

So...yet again, the arrogance of the large banks reigns supreme.  When they go bankrupt in another six months or so, please vote for the congresspeople who vote NOT TO BAIL THEM OUT.

Also, if you can, move your money to a community bank.  Those fuckers at BofA do not deserve any of your hard earned money upon which they will make more money.

I cannot believe this is happening in America.  When did it go wrong?  Oh yeah...1998 when Clinton repealed Glass Steagall.

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